Refund Policy
A LEGAL DISCLAIMER
At Lavender by Khush, we strive to ensure your complete satisfaction with every purchase. If for any reason you are not satisfied with your order, our Refund Policy outlines the terms under which refunds are issued.
1. Eligibility for Refunds
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Damaged or Defective Products: If your item arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or issue a refund.
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Incorrect Items: If you receive the wrong item, please notify us within 7 days. We will arrange for the correct item to be sent or process a refund.
2. Non-Refundable Items
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Sale Items: Items purchased on sale or with a discount are not eligible for refunds.
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Custom Orders: Personalized or custom-made items cannot be returned or refunded unless defective.
3. How to Request a Refund
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To initiate a refund, please contact our customer service team at [insert contact email] with your order number and reason for the refund request. We may ask for photos of the damaged or incorrect item.
4. Refund Process
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Once your refund request is approved, the refund will be processed to your original payment method within 7-10 business days. Please note that shipping costs are non-refundable.
5. Exchanges
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If you would prefer an exchange instead of a refund, please let us know, and we will do our best to accommodate your request.